1. Processing Times

• Order Processing: Orders are processed within 1-2 business days of placing your order.
• Business Days: Orders are processed Monday-Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with your tracking details.

2. Shipping Costs and Delivery Options

We offer standard and expedited shipping options. The expected delivery time frame and the costs will be displayed to you during checkout.

International Shipping: Rates vary based on destination and will be calculated at checkout. Please note that international orders may be subject to additional customs duties or taxes.

3. Order Tracking

All orders are shipped with tracking information. Once your order ships, you will receive an email with a tracking link, allowing you to monitor your package’s journey to your doorstep.

4. Estimated Delivery Times

Delivery times are estimates and may vary based on location and shipping method. Batana Pura is not responsible for delays due to factors beyond our control, such as severe weather or customs delays for international orders.

5. Customs, Duties, and Taxes for International Orders

For international orders, any customs fees, duties, or taxes are the responsibility of the customer. Please check with your country’s customs office to understand what fees may apply.

6. Order Issues

If your order has not arrived within the estimated time frame, please reach out to our customer support team at hello@batanapura.com with your order number, and we will do our best to assist you.